Regardless of the size of business you are in – whether a large corporation, a small company, or even a home-based business – effective communication skills are essential for success.
The articles in this section of Mind Tools help you to understand how to communicate your message in the best possible way.
We start with a look at some of the key ideas behind successful communication, and offer a brief quiz that helps you evaluate how effectively you communicate, so that you can identify the areas you should focus on for improvement. The articles that follow help you develop the skills you need to produce effective and inspiring spoken, written and electronic communications to individuals and groups.
To read each article in sequence, click "Next article" at the bottom of the page and, for other useful communication skills information, see the suggested 'Next Steps' and 'Extension resources' links below.
Start improving your Communication Skills with the articles below.
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| How Good Are Your Communication Skills? - Take our test to see how effectively you communicate and identify key areas to improve |
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| The Johari Window - Helping people understand one-another |
| Active Listening - Hear what people are really saying |
| Better Public Speaking and Presentation - Ensure your words arealways understood |
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| Questioning Techniques - Asking questions effectively |
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| Charts and Graphs - Choosing the right format |
| AIDA: Attention-Interest-Desire-Action - Inspiring action with your writing |
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| Business Story Telling - Using stories to inspire |
| Hofstede's Cultural Dimensions - Understanding values around the world |
by Mind Tools
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